FAQ's


Can I continue to insure my pet as they get older?

Yes. As long as your pet is insured with us under the Standard, Premium or Indoor Cat policy before the age of 9, or under the Basic policy before the age of 6, and there is no break, lapse or change in the level of coverage, you’re able to continue insuring your pet as they get older.

Please note for Basic and Indoor Cat plans your benefit percentage will reduce to 65% when your pet turns 8 (upon renewal).

Are there any age limits for the insurance?

Standard, Premium and Indoor Cat Cover

Your pet must be over the age of 8 weeks and under the age of 9 years when cover commences for our Standard, Premium or Indoor Cat cover.

Unless you tell us otherwise, your cover will continue to renew after the age of 9 (as long as there is no break, lapse or change in the level of coverage and your payments are up to date).

Basic Cover

Your pet must be over the age of 8 weeks and under the age of 6 years when cover commences for our Basic cover.

Unless you tell us otherwise, your cover will continue to renew after the age of 6 (as long as there is no break, lapse or change in the level of coverage and your payments are up to date).

What is not covered?

Like most insurance policies, we have excluded some conditions. This is to help keep your premiums low. Pounce Pet Insurance does not cover things such as behavioural problems, elective procedures, food and diets, grooming, pregnancy and any pre-existing conditions that your pet showed clinical signs of before you took out the insurance, or during the Waiting Period.

Refer to theapplicable Product Disclosure Statement for the list of exclusions:
Basic - PDS
Standard - PDS
Premium - PDS
Indoor Cat - PDS

How do I make a claim?

When you take out a Pounce Pet Insurance policy, you will be able to register for our secure pet portal, customer.pouncepetinsurance.com.au where claiming is easy. Simply upload a copy of your vet's tax invoice and consultation notes. If it is your first claim you will need to attach a full veterinary history. You can access a claim form from here. Alternatively you can call 1300 457 046.

Does Pounce cover hereditary and congenital defects?

Yes. Provided symptoms or clinical signs of these defects were not present prior to the commencement date of your policy or during the policy Waiting Period.

Does Pounce insure pets other than cats and dogs?

We love all animals, but at this stage we only offer insurance for dogs and cats.

Who is Pounce Pet Insurance?

Pounce Pet Insurance is distributed and promoted by Insurance Australia Limited (IAL) trading as Pounce Pet Insurance ABN 11 000 016 722, (AFSL 227681). It is issued by The Hollard Insurance Company Pty Ltd (Hollard) and administered by PetSure (Australia) Pty Ltd.

I already have a wonderful vet. Can my pet still visit them?

Absolutely. With Pounce Pet Insurance, you have the freedom to choose any licensed vet in Australia.

Are ongoing conditions covered for the life of my pet?

Yes. As long as you continue to renew your policy with us each year with no break in cover, we will continue to provide cover for chronic, recurring or lifelong conditions such as diabetes or arthritis. Benefits for these conditions, like any other, are subject to the annual policy limits and exclude Pre-existing Conditions.

Please refer to the applicable Product Disclosure Statement for full details:
Basic - PDS
Standard - PDS
Premium - PDS
Indoor Cat - PDS

What Waiting Periods apply?

Waiting Periods do apply for illnesses and certain conditions.

Please refer to the applicable Product Disclosure Statement for full details:
Basic - PDS
Standard - PDS
Premium - PDS
Indoor Cat - PDS

How do you calculate my premium?

New policies
Your premium is calculated using a combination of factors about you and your pet. These factors can affect the premium amount up or down depending upon whether we believe it increases or decreases the risk to us, such as the cover you have chosen, the benefit percentage applicable to the cover you have chosen, where you and your pet permanently live, your age and the species, breed, gender of your pet, the current age of your pet, the age you first insured your pet, and other factors related to our cost of doing business.

Renewing policies
Factors that are taken into consideration for renewal premium calculation include your pet’s age, breed, location, duration for which your pet has been insured, claims history, as well as data relating to the health of pets that are a similar age and breed. Each year we review premiums based on these factors to ensure we can accommodate the costs of possible treatment up to your annual benefit limit, in the event that your pet becomes injured or ill.

 

Will my premium increase every year?

Yes, your premium will increase each year. This is for two main reasons:

Reason #1: Just like humans, the older our pets get, the more likely they are to have health hiccups. Cats and dogs age faster than we do, which means that their likely veterinary treatment costs go up rapidly each year too. As a result, the cost of insuring your pet will also increase as they get older.

Reason #2: Advancements in Veterinary Treatments.

The overall cost of medical treatment for pets has increased in recent years due to the increased availability of medical treatments and technology-enabled services and ongoing demand for these services. The treatment options and advancements in technology are providing us with great opportunities to give our pets a great quality of life for longer.

While this is great news for the care of our pets, these treatments come at a significant cost. Year on year treatment costs increase, and this is factored into the cost of pet insurance.

Please see ‘How do you calculate my premium’ for more information about calculation of premiums.

 

Will my premium increase even if I don’t submit claims?          

Every year, we review the cost of everyone’s insurance with regards to a combination of factors as well as claims inflation across all our insured pets. Increases in our claims costs due to increases in the range of available veterinary procedures, or due to an increased take-up of those services, impacts everyone’s premiums.

Your premium takes into account the average cost of care for pets like yours. To provide an example of this, a pet parent with a three-year-old French Bulldog will be affected by the trends we see in our data from hundreds of three-year-old French Bulldogs that we insure, as well as the specific claims history of their own pet.

 

Is my premium calculated the same way as my Private Health Insurance?

No. Pet insurance does not work like health insurance. Health insurance is ‘community rated’, which means that everyone pays the same premium for their health insurance regardless of their individual health status, age or claims history. This is not the case for pet insurance.

Health insurance providers are able to community rate health insurance because there are many other factors at play in the human health care system, such as Medicare and government rebates and subsidies, which is not the case with veterinary care and pet insurance.

Pet insurance claim reimbursements are paid for purely by the premiums received by those who insure their pets. In order for each person to pay a fair price for their pet insurance, premiums vary depending on your and your pet’s risk factors.