Contact Pounce Pet Insurance

We’re always happy to help. Get in touch with one of our friendly Pounce people.

1300 457 046


Postal Address
Pounce Pet Insurance
Locked Bag 9021, Castle Hill, NSW, 1765

Office hours
Monday to Friday (except public holidays) 8:00am to 8:00pm (AEST)

Got a complaint?

If you have any concerns about our products or services or wish to dispute the outcome of a decision, click here to lodge a complaint.

Family and Domestic Violence

We understand that there are times when our customers may be feeling vulnerable due to a range of factors. In these situations, we are committed to taking extra care and recognise these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations

If you are experiencing vulnerability and would like more information on the extra care we can provide please call our customer service team 1300 457 046 or email us on You can also access our underwriter’s Family Violence Policy here, and their website also contains additional accessible ways you can contact us.